Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.
When a State of Emergency (other than drought) is declared by the California Governor’s Office or the President of the United States, San Gabriel will provide the following protections to all residents and small businesses owners (including non-customers) who are impacted by a loss or disruption of water supply or a degradation of the quality of water service, or whose structure has become uninhabitable, regardless of whether the declared emergency is directly related to water (e.g., widespread fire storms):
Suspend deposit and waive reconnection fees for residents seeking to re-establish service for up to one year for affected customers
Expedite responses to move-in and move-out service requests
Create payment plan options
Provide support for low-income customers
Waive bills for victims who lost their homes or their homes are uninhabitable
Provide a pro rata waiver of any fixed element of a water bill for the time the home is uninhabitable, even if the reason for its being uninhabitable is not the loss of water
Work with affected customers to resolve unpaid bills and minimize disconnections for non-payment
Provide tenants who are not named on the account and wish to relocate within the service area the same protections by allowing them to self-identify by stating their residence was in a disaster area, and allow them to re-establish water service
Collaborate with the Governor’s Office of Emergency Services and the California Department of Forestry and Fire Protection by sharing information that aids these entities in carrying out their mission
Conduct outreach and awareness of these protections annually through community outreach, webpages, and media advisories
For additional information, please visit our website at www.fontanawater.com. If you have questions or would like to speak to a Fontana Water Company representative, please contact us at (909)822-2201.